Refund Applicable Cases
- Wrong product is delivered
- Product is damaged during transit
- Order cannot be fulfilled by the seller
Refund Policy
Refund requests are handled carefully
Due to frequent fluctuations in silver and precious metal prices, refund requests are reviewed based on eligibility.
Refund Conditions
- Order details
- Product photos
- Proper unboxing video within 24 hours of delivery
Refund Timeline
Approved refunds are processed within 5-7 business days to the original payment method.
Non-Refundable Situations
- Change of mind
- Price fluctuation after purchase
- Used or damaged products by customer