FAQ

Frequently Asked Questions

Quick answers about products, billing, delivery, cancellation, and support.

Are the silver coins genuine?

Yes. We deal in genuine silver products through our registered jewellery business.

Will I receive an invoice/bill?

Yes. Proper invoice/bill is provided with every order.

How long does delivery take?

Usually between 3-7 working days depending on location.

Can I cancel my order?

Orders cannot be cancelled once processed because precious metal prices fluctuate regularly.

Do you provide returns or exchanges?

Returns are accepted only for damaged or incorrect products with proper proof and unboxing video.

Which payment methods are accepted?

Payment details are shared on WhatsApp after confirming the customer requirement.

How can I contact customer support?